PBI differentiates leaders from managers by using the expectations and "scorecard" of followers.

Leadership is more about vision. Followers will ask:

• "Is this the person/group that can figure out where we need to go?"
• "Is this the person/group that can help us get there?"

Management is more about execution. Followers will ask:

• "Are they fair?"
• "Are they consistent?"

Those questions form both the expectations (before) and evaluation scorecard (after) of followers. Whether leaders and managers realize it or not, they are being judged on the above criteria. PBI helps develop leaders and managers from that context. (We fully realize that sometimes an individual will play both the leader and manager role, so it's not always easy to segregate the roles as we've done above.)

Developing leaders and managers is generally done via a combination of workshops/courses that supplement workplace practice and feedback. We see leadership roles as inspiring people, modeling the core values, thinking strategically (vision, mission, core values, measures of success), communicating powerfully, developing people, cultivating external relationships, acquiring resources, getting new business, and leading change. We see management roles as more tactical: planning, organizing, directing, controlling, communicating, staffing, and decision-making on a daily basis.

PBI workshops/courses (which can be tailored to fit your needs or combined with follow-on consulting and/or coaching) help participants achieve knowledge, skill, and confidence objectives. A few of these objectives include:

• Improve interpersonal communication skills to gain more collaboration and trust
• Understand the importance of and commit to sharing the vision and mission of the organization
• Learn and practice the elements necessary for building and sustaining a motivational and highly productive work environment
• Create effective communications channels within the team
• Establish trusting relationships with and among team members
• Practice your team leadership and management skills and incorporate feedback from the class/facilitator