Managing Your Team to High Performance

Managing Your Team to High Performance is PBI's 3-day management development course that incorporates the levers of building and sustaining high performance organizations. It uses small group discussions, exercises, and learning from peers to teach practical and applied management development techniques and reinforce positive, enduring people management principles. Experienced as well as new managers can gain significant learning from this course and create personal/team action plans for immediate use. This workshop has been taught for Fairfax County, Fairfax County Economic Development Authority (EDA), and the Town of Herndon, VA. It accomplishes the following objectives:

Knowledge

• Understand the roles and responsibilities of managers and leaders
• Learn the expectations of "followers" and how they measure manager/leader performance
• Learn the key human resource management functions and how they affect a manager's role
• Learn the components of and approach to building winning teams

Skill

• Improve interpersonal communication skills to gain more collaboration and trust
• Understand the importance of and commit to sharing the vision and mission of the organization
• Learn and practice the elements necessary for building and sustaining a motivated and highly productive work environment
• Practice (using tools from the Manager's tool bag) solving a current management challenge
• Define initial plans for creating your Island of Excellence

Time Management for Frantic Professionals

Time Management for Frantic Professionals is PBI's applied, half-day course that allows participants to re-discover their self-management/time management strengths to help balance their many competing priorities. They will learn how their time wasters negatively impact their performance and the management functions of planning, organizing, directing, controlling, communicating, staffing, and decision-making. Participants will also learn 7 Survival Tips that lessen stress levels and enhance their confidence in gaining control over the events in their professional and personal lives. This course has been taught in Virginia for Fairfax County, the City of Alexandria, Towns of Vienna and Herndon, and Washington Gas. It accomplishes the following objectives:

Knowledge

• Learn/review basic time management principles
• Identify your major time-wasters and their impact on your productivity/performance
• Learn team-building strategies that effectively use time to enhance both individual and group productivity
• Think about "how to use time" from a management perspective

Skill

• Apply/tailor best practices of time management theories
• Distinguish "important vs. urgent" and focus on important work
• Commit to work habits that contribute to strategic goals
• Effectively use planning and scheduling tools to manage multiple priorities
• Lessen personal stress by increasing individual confidence levels

Look Who's Talking to Your Customers

Look Who's Talking to Your Customers is PBI's applied half-day course that helps employees/staff and managers learn the principles, skills, and techniques of establishing and delivering effective customer service (which we stretch to Customer Delight) to their internal and external customers. Desired course outcomes will be evaluated through the student's manager. Students will be encouraged to work with their manager to determine or revisit the department's desired service outcomes and processes to ensure the employee is delivering the desired outcome and providing a very positive experience. This course has been recently taught for the Northern Virginia Community College, Towns of Vienna and Herndon in Virginia, and the Washington, D.C. Chapter of Federally Employed Women. It accomplishes the following objectives:

Knowledge

• Describe the concept and importance of Customer Delight
• Identify the core elements of Customer Delight
• Understand personal communications preferences to adapt to others
• Identify individual, team, and organizational barriers to delivering Customer Delight

Skill

• Determine how you will apply/personalize the Customer Delight concept
• Practice utilizing effective Customer Delight techniques in a team-based environment
• Determine and develop team-based solutions/approaches to overcome resource and organizational barriers
• Strengthen individual, team, and organizational trust