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Building a High Performance Organization (HPO) does not stop at shaping the vision/strategic plans, or developing better managers. To complete the puzzle, a method of measurement or metrics must be clearly defined and implemented to monitor and improve effectiveness of any organization.

Organizational Performance Metrics Should Include The Following:

q Customer Delight - Meeting or Exceeding Customer Expectations
q Alignment with Organizational Mission
q Quality of Product/Service
q Quality of Relationship with Customers
q Cycle Time
q Meeting Commitments
q Timely Delivery

These are only a few examples to highlight the importance of performance metrics as an integral part of a High Performance Organization.
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