It starts by asking the right questions. What outcomes should the team be producing? How well is the team working together? Are the work processes in place for success? How are decisions being made? Do team members understand how their results/products are being used? Are communications effective – within the team and with the rest of the organization? Are the rewards and recognition providing positive motivation?

PBI provides you with a systematic, compelling action planning process that translates your data into plans to address the most pressing issues. Team metrics should be tied to the team’s mission and desired outcomes. Most should be results-based; a few can be process-based. They should foster team behavior, but account for individual contributions. PBI helps you define what is important to measure, then when and how to measure it. We also work with you to ensure that the commitment and processes are there to make decisions and improvements based on the feedback from these measurements.

Every organization is different, and every team has its own unique dynamic. Therefore, a tailored set of metrics can be built to fully meet the requirements of each team, including the ability to carry out assessments from within the organization.

Team Metrics: Monitoring Your Objectives