Team Metrics

"What Gets Measured, Gets Done." If your leadership wants positive Team Behaviors and Team Results, then you must establish Team Metrics that help you monitor team progress and accomplishments ... and make data-driven management decisions regarding changes or future direction.

Defining those metrics is more successful and easier if leaders have defined the team's mission and outcomes in advance (hopefully in a Team Charter). PBI believes that measures should be identified for both Team Behaviors and Team Results.

Team Behaviors

Clear focus
Respect among team members
Personal agendas put on hold
Open communication
Collaboration internal/external to team
Full participation
Team members know their "value add"
Greater commitment to the team

Team Results

Quicker ramp-up to productivity
Higher quality outputs/products
Outputs delivered sooner
Improved cost control
Better customer care
Easier decision-making
Decisions supported by all team members
Less rework
Team receives more resources

We have a comprehensive list of "Categories of Team Metrics" (quality of output(s), quantity of output(s), timeliness of output(s), budget/resource utilization, level of innovation, level of team pride, etc.) that leaders could start with to define their specific measures.

Measurement and defining metrics is not easy. Most people don't enjoy it. Often, there is "gaming" because people resist the accountability that will come from the metrics. Expert external help is really necessary here. PBI can help you objectively identify those unique "Measures that Matter" for your team.